Now Hiring for Patient Service Representative
UBMD Surgery is now hiring for a Patient Service Representative as a full-time position. This individual would work within the Surgery department and report directly to the Practice Manager. The location of this position would primarily be at our General Surgery Office in Williamsville, NY.
Working Hours: Monday-Friday, 8 am-4 pm
The Patient Service Representative represents physicians by being the primary mode of communication between patients and providers. This individual will perform a full range of duties to support day-to-day operations while ensuring high-quality service for our patients. The Patient Service Representative is expected to handle sensitive information confidentially.
Essential duties of the Patient Service Representative will greet, and check-in, and room patients in a friendly and welcoming manner; collect co-payments and verify insurance coverage; schedule and confirm patient appointments; prepare new patient charts neatly and accurately; collect and post-payment and record receipts; scan/integrate medical record content into EMR, and provide support to four general surgeons within the team.
Additional functions of the Patient Service Representative include answering phones; attending to medical records requests; coordinating care for patients; providing additional office support at the discretion of Practice Manager and/or Clinical
Minimum Job Requirements:
Education: High School Diploma or equivalent
Experience/ Qualifications: Five years of customer service experience recommended (medical office experience preferred); Experience answering multiple phone lines preferred; Experience with an EMR (Medent preferred); Ability to multitask and answer telephone calls quickly and efficiently; Ability to work well with a team
Employee Assistance Program
Flexible Spending Account
Paid Time Off
EMR: 5 years (Preferred)
Phone: 5 years (Preferred)
Customer Service: 5 years (Required)
Medical Office: 5 years (Preferred)
Williamsville, NY 14221 (Preferred)
United States (Preferred)
To apply, please visit: https://www.indeed.com